Start date: 15th April 2019

Join an energetic and highly motivated team! Work in a dynamic, high-energy, high-growth field where you can really have an impact and make a difference every single day.

• Great benefits and incentives | Full Training provided


• Supportive team | Career Progression | Learning Academy


• Next, to Central Station | 7-day rotating roster

About HelloFresh

We are the leading global company in the expanding online recipe kit delivery market. This is a unique opportunity to gain valuable and challenging experience at a young and dynamic company. Responsibility is given from day one to use your initiative and creativity to help us grow our business and support our mission:

We want to change the way people eat – FOREVER!

As our customer base is growing so rapidly we are looking for Customer Care Agents to join our energetic and highly motivated team within our core business hours from 7 am – 9 pm. If you would like to work in a high-energy, high-growth field where you can really have an impact and make a difference every single day then join us and become part of developing a global fresh food champion! 

You will...

• Be the first point of contact for our customers providing general support and building engaging relationships on every customer call or interaction


• Provide an empathetic and high level of quality customer service in order to meet and exceed the expectations of our customers


• Demonstrate professionalism, timely support and effective communication


• Investigate and resolve customer complaints and feedback in a positive manner


• Work collaboratively with the team to ensure business & team objectives are met


• Be available to work 4 shifts from Monday – Sunday, 2 of which must be on a Monday, Tuesday or Thursday between the hours of 7am-9pm.


• Be available for two weeks training, commencing Monday 18th of Feb, 2019.

You have...

• Experience in dealing with customers and providing the highest level of service


• High level written and verbal communication skills


• Must have basic computer skills across Microsoft Suites and Google.


• An obsession with details and a nature that will not rest until everything is in order


• Experience working in a fast paced environment that requires initiative, proactivity and multitasking

You are...

• Available open to work between the hours of 7 am and 9 pm


• Obsessed with food!


• Proactive, ambitious, and assertive: you take ownership of your work and think beyond the scope of a given assignment


• Supportive and positive at all times - we work as a team!


• Not afraid to take the initiative and provide innovative solutions to problems


• Excited to work in a fast-paced environment with constant change and growth


• Able to work towards targets and KPI's to ensure we deliver high-quality service to our customers

Perks

• Opportunities to grow within the business.


• Competitive salary and a quarterly bonus potential.


• Great discounts on our HelloFresh boxes.


• Additional incentives to reward you for your hard work.


• Individual development plans for each employee inclusive of our in-house HelloFresh Academy.


• Social events and a great work culture.


• An amazing, diverse and supportive team.

Interested in working with us?

Simply apply online with your CV. We look forward to hearing from you!