Customer Success Manager

FrankSmile

Customer Management | Berlin, DE

Rocket Internet, one of the most successful company builders in Europe, has launched a new venture: Franksmile.


Franksmile is about to revolutionize the dental beauty market by giving millions of people access to a million-dollar-smile at an affordable price tag using invisible aligners.


As one of the first employees, you will be part of an incredible start-up journey and directly involved with the company's international roll-out, conducted in record time.



Among many exciting challenges, you will:




  • Advise existing customers and guide them towards undertaking the treatment plan

  • Proactively approach existing customers and ensure high customer satisfaction

  • Deal with hot, inbound leads which feature high conversion potential

  • Receive competitive compensation with uncapped commission!

  • Rapidly advance your career and assume lots of responsibilities in a fast-growing organization

  • Work with a superb team which features a great culture without any hierarchical thinking

  • Be part of a fascinating brand that you can further build and leave your mark on

  • Experience significant personal growth and development



We are convinced we will be a great match, if:




  • You have excellent English skills (spoken & written) - it will be your working language!

  • You are a sales talent with an outstanding ability to understand and advise customers

  • You have a great ability to think on the spot and have an innate sense of what your customers want

  • You love to assist and support potential customers in taking the decision to buy a life-changing cosmetic treatment (no cold calls!)




We are looking forward to hearing from you!