HelloFresh are on a mission to transform the way the world thinks about home-cooking. Forget the hassle of supermarkets, or the tiresome process of planning your weekly meals - we deliver to your door all of the ingredients, instructions and inspiration needed to make delicious meals at home, from scratch.

Not only have we been named Europe’s fastest growing startup, but at just six years in, we’re the leading meal-kit company. Along the way, we’ve delivered hundreds of millions of meals to millions of households in several countries and are passionate about disrupting one of the last industries to go online - food and grocery.

So, if you’re keen to join a dynamic and energetic team on a journey to scale with your out-of-the-box thinking and rigorous problem solving, look no further. We have an exciting opportunity for a full time Customer Strategy Manager to join our growing team.

We are seeking strong candidates with research experience, ideally in food retail, to fill a Manager position within HelloFresh’s Customer and Product department. This professional will be an integral part of the UK’s Customer team and will contribute to HelloFresh’s long-term strategy by conducting research and analysis in a timely and accurate manner and clearly packaging, articulating and delivering findings. In time, the manager will be expected to gain credibility based on the objective data they cull to help meet a variety of challenging business needs.

Working closely with the HelloFresh Customer Director, the ideal candidate will successfully manage multiple requests while providing exceptional insight to the wider business. They will thrive learning in a rich, fast-paced, deadline oriented yet thoughtful environment that is customer-focused. The Strategy Manager will be a good problem solver and will work well independently as well as in a collaborative team environment.

About the job...

• Enable Customer Strategy at HelloFresh UK reporting directly into the Customer Director; manage and coach one direct report


• Responsible for all research (internal and external); conduct research on commercial, economic and food specific industry topics using relevant commercial and public sources


• Proactively work cross-functionally to identify knowledge gaps and solve business problems through actionable insights, supporting cross-functional customer-centric initiatives, e.g. NPS


• Understand research objectives and proactively suggest most appropriate and efficient research approach to senior management team members


• Deliver insights to enable improvements and growth through better understanding of both our customers and competitors


• Support the voice of the customer within the business by building up customer knowledge, delivering regular updates to key stakeholders and ensuring an integrated view of the customer using external and internal data, i.e. working in tandem with Product and Customer Care


• Identify/highlight pain points in the customer journey using internal data and through external research, providing clear actionable solutions

About you...

• Bachelor’s degree or equivalent required from a top tier university


• 3+ years of advanced research experience within professional services firms, academia, government or equivalent


• Proven experience in leading both quantitative and qualitative research independently from scoping to fielding to project management to insights analysis


• Proven research and database capabilities, with focus on food and or retail, preferably both


• Sound business knowledge; highly developed understanding of research techniques and information sources/databases


• Solid problem-solving orientation, ability to work in a fast-paced, team and customer-oriented environment, not hindered by ambiguity or competing priorities


• Strong attention to detail, ability to prioritize and multi-task


• Excellent grasp of quantitative analysis tools, e.g. Excel


• Superior written/verbal communication skills with the ability to tell a compelling and persuasive story from insights and analysis

What you will get in return:

• Competitive salary


• 70% discount on HelloFresh boxes


• Free local gym access or private health care


• Breakfast everyday


• Weekly after work drinks and socials


• Pension scheme contribution


• Fantastic social activities (we once transformed our office into a multilevel, mini golf course!)

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!!