ABOUT US

We digitize the logistics industry, a €250+bn market in Europe! As the leading online road freight forwarding company in Germany, we offer business customers a fully digital booking experience for logistics services – with one click only and as simple as online shopping.

Our five core values guide us in our interactions with customers, partners, and among each other

We solve the problem first 

We are different together

We celebrate success 

We deliver on our promises  

We empower growth 

You couldn't find the perfect fit in our open positions? Just talk to our HR Managers and send out your CV incl. Coverletter.

YOUR TASKS

As a important part of our Customer Care team you are responsible for all customer inquiries

You support our B2B customers during their registration process and check relevant conditions 

You advice our customers via mail and phone and give your best to find individual transport solutions

As first point of contact at InstaFreight you are our expert in understanding the customers. You share your knowledge with other departments and have permanent exchange with them

Together with your team you design and develop new standards for our Customer Care team and optimize processes

REQUIREMENTS

You have successfully completed your studies or business education 

You have already gained first experiences in the field of customer care and you feel comfy with that. Your experiences in transport and logistics, or sales are a big plus otherwise your great curiosity regarding new topics help you to quickly get familiar with the logistic industry

You have excellent communication skills, as well as a high customer- and service-orientation

You are fluent in German and a conversation in English is not a problem for you

You manage yourself and your daily business properly and it is easy for you to set priorities 

It only gets you started if there are many open tasks at once