Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! 

Main responsibilities

• Support and troubleshooting for Jumia's backend systems


• Documenting new and existing functionalities; for online help and also internal technical/admin manuals.


• Coordinate with internal departments to evaluate enhancements and resolve issues.


• Assist with the user administration of Jumia's Backend Systems, including user maintenance, sign-up, reporting and other duties


• Research and propose feature improvements to central product team


• Configure systems for end users.

Required skills

• Master degree or Bachelor  in Applied Math, Engineering or Computer science 


• Fluent English


• Action oriented and performance driven


• Strong analytical and data management skills


• Well organized and very detail oriented


• Resistant to stress


• Autonomous


• Finding simple solutions to complex problems. 

What we offer :

• A unique experience in an international, entrepreneurial, yet structured environment


• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines


• The opportunity to be part of a team full of talented people with the best backgrounds.