Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Main responsibilities:

As an HR Specialist, you are responsible for the opoerational day to day duties within Jumia Services. On a daily basis, you will be assisting HR Manager and employees with HR activities and compliance. Your responsibilities will include, without being limited to: 

Responsibilites:

• Admin and compliance:
  
  
  
  • Ensures admin processes are running smoothly
  
  
  • Ensures admin requests are treated according to agreed SLAs
  
  
  • Ensures Jumia Services works under established guidelines and controls
  
  
  • Responsible for receiving all the hiring documents of the new hires.
  
  
  • Responisble for making the new employees sign their contracts and social forms.
  
  
  • Responsible for the onboarding/offboarding employees on People HR and their emails as well.
  
  
  • Work cross functionally with admin, IT and line managers to prepare the seating, email, mobile line and laptop for new employees.
  
  
  • Responsible for issuing finger prints of the new employees in all warehouses and hubs.
  
  
  • Assists in the recruitment process and its appointments for temps during the 3 big campaigns.
  
  
  • Responsible for posting vacancies through ATS/ screening candidates profiles/ make sure that process is going smooth and shooting out job offers from the system.
  
  
  • Make sure that all employees have received their medical insurance and premium cards.
  
  
  • Make sure that all employees have opened bank accounts. And followup on the new ones.
  
  
  • Assist in the preparations of the orientaion awarness and training sessions.
  
  
  • Issue all the JS needed HR Letters within 48 Hours.
  
  
  • Do visits to hubs and warehouses on monthlyy basis and raise employees issues and requests to the HR.
  
  
  
  

Required skills & qualifications:

• Approachable and responsive, able to connect with employees at all levels


• Strong customer service focus


• Supportive team player with a strong drive to create a positive work environment


• Applies solid judgment ensuring integrity, compliance & confidentiality


• Strong interest in innovative HR solutions and process improvement 


• Understanding of HR concepts and principles


• Detailed-oriented with excellent organizational & documentation skills


• Proponent of the segmented HR model, understands the benefits 


• Familiarity in supporting change management processes


• Talent to manage multiple priorities simultaneously - orientated on results - while retaining all information


• Bias for action, strong work ethic, and desire to achieve excellence


• Minimum 5 years' experience in HR 


• Bachelor's degree in business administration, Human Resources or related field is required


• Excellent knowledge of English and Arabic (verbal and written) is required, an additional language is a plus; strong communication skills are critical


• Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge

We offer:

• A unique experience in an international, entrepreneurial, yet structured environment


• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines


• The opportunity to be part of a team full of talented people with the best backgrounds