You want to be a key contact person for our existing high value customers. You enjoy working with customers, have a mentality service and are able to build good relationships with your counterparts. You can help customers to use our products on a daily basis, fulfill their requests and initiate issue solutions within Billie if needed. Typical actions include changes to dunning procedures, address changes, help with collections cases. Within Billie, you want to have a pivotal role at the interface between the customer's sales department and the internal operations department.

This will give you the opportunity to get a comprehensive view of the business world. In addition, you want to oversee the critical parts of our payment operations. We want to make sure there is an opportunity to learn and grow and define a clear career path for you, which is reviewed twice a year.

• Department: Operations


• Reporting Line: Head of Operations


• Working Hours: Full-Time


• Location: Berlin


• Duration: Permanent

WHO WE ARE LOOKING FOR

• You have an education in business administration or similar with very good passing grades


• You have 1-2 years of working experience in fast growing tech environment, ideally in fintech


• You are a person person - open, easy to connect and have a positive mindset. You are a Billie ambassador to our customers. Ideally, you have experienced in customer facing environments


• You have ambitions to grow and aspire a career in fintech. This position can be considered as stepping stone for further development in fintech operations and beyond


• You are fluent in German and English


• Ability to run simple queries is a plus

WHAT WE OFFER YOU

• The opportunity to become one of the fastest-growing fintech startups in Europe


• Hierarchies do not matter, but passion and drive do


• You'll be surrounded by smart people with a wide variety of backgrounds from which you can learn and who wants to learn from you


• A competitive compensation package including virtual shares in Billie


• A great office near checkpoint Charlie with a free gym, healthy snacks and cereals, fruits, coffee and drinks


• A Learning & Development bonus of 1,000 EUR per year, which you can use for conferences, taking courses, buying books and other materials


• Social events such as monthly social outings, people @Billie lunch talks, brown bag seminars, technical talks, our annual company offsite and more