Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Main Responsibilities 

• Manages and leads a team of employees providing encouragement, including communicating team goals, deadlines to team members, assessing performance and identifying areas for new training or skill checks.


• Acting as central point of escalation for issues identified by the vendor operations team and collaborate with other departments to resolve them.


• Responsible to QC the quality of team’s work and productivity.


• Ensures routines compliance and develop strategies to promote the team’s adherence to the company’s regulations, procedures and performance goals.


• Answers team member questions, helps with team member escalations and oversees team member work for quality and guideline compliance.


• Use business analysis to propose and drive projects that will enhance the vendor experience.


• Support vendor management team on other activities related to processes, templates and continuous improvement.


• Provides help to management through reporting that keeps the management updated on team performance.


• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.


• Communicates concerns and policies among management and team members.


• Conducts team meetings to update members on new inputs, best practices and continuing expectations.


• Provides quality vendor support, including interacting with vendors, answering vendors’ inquiries and effectively handling vendors’ complaints and escalations.

Required Skills & Qualifications  

• Excellent leadership and interpersonal skills; ability to collaborate, persuade, communicate and motivate others.


• Ability to work independently and multi-task in a fast-paced environment.


• Strong reporting background and ability to build reports independently


• 2 - 3 years of equivalent work experience in e-commerce industry.


• Excellent command of Microsoft office suite (Outlook, Word, Excel, PowerPoint).


• Problem solving skills to solve problems effectively and creatively while maintaining a high level of flexibility, professionalism and integrity.


• Familiarity with vendor operations e-commerce environment 

We Offer:

• A unique experience in an entrepreneurial, yet structured environment 


• A unique opportunity of having strong impact in building the African ecommerce sector


• The opportunity to become part of a highly professional and dynamic team


• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders