Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

JumiaPay is a payment platform that allows African customers to transact online and access digital and financial services.

Our ambition is to revolutionize the payment environment in Africa by:

• allowing our customers to transact securely online with local payment methods


• offering financial and digital products online


• enabling new sellers/merchants to enter the African market without worrying about the payment barriers

JumiaPay is part of Jumia, and is backed by MTN, Millicom, Rocket Internet, AXA, Orange, CDC, Mastercard and Goldman Sachs.

Passionate about Africa and the internet, Jumia aims to develop entrepreneurship and bring the necessary resources and expertise to create success on the continent.

Working with us means being in the first line of e-commerce development in emerging markets and having the possibility of a fast career in a challenging merit-based environment.

Main Responsibilities

• Identify opportunities to implement automation and workflow improvements to efficiently protect our users;


• Provide a high-quality experience to our users by ensuring the product is accurate, up to date, and compliant with defined quality standards;


• Develop and share quality best practices and help the Product team to deliver on time;


• Respond to Marketing and Operation and Sales sensitive escalations


• Collaborate with Engineering, Product, Quality and Operations teams to create and improve processes to help Jumia Travel grow 


• Work on innovative scalable solutions that are efficient and effective; 

Required Skills & Qualifications

• Bachelor or Master degree in engineering/scientific domain or related


• Willingness to travel to occasionally Europe and African countries (up to 10% of working hours)


• Passion for web technologies;


• Ability to collaborate globally and work cross-functionally with other teams;


• Analytical approach;


• Detail-oriented mindset;


• Fluent in English.


• Previous experience in project management or e-commerce is preferable


• Experience in software development agile methodologies (SCRUM, Kanban) is preferable

We offer:

• A unique experience in an entrepreneurial, yet structured environment


• The opportunity to become part of a highly professional and dynamic team working around the world


• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures